REFUND POLICY
Last updated: [18/07/26]
All sales are final. We do not offer refunds or exchanges for change-of-mind, wrong size, or "no longer wanted" reasons. Please review product descriptions, sizing, and images carefully before ordering, as items are shipped directly from our fulfillment partners once an order is placed.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at Support@veyora.com Include:
- Your order number
- A photo or short video of the item and its packaging
- A description of the issue
Once reviewed, we will offer a replacement or a refund for that item, at our discretion. We are not able to accept claims made after 48 hours of delivery, since carriers and suppliers cannot verify condition-on-arrival past that window.
LOST OR UNDELIVERED PACKAGES
If tracking shows no movement for 10+ business days, or shows delivered but you did not receive the package, contact us at [support email] and we will investigate with the carrier and resolve it — either a reshipment or a refund, depending on the outcome of that investigation.
ORDER CANCELLATIONS
Orders can be cancelled free of charge within [2] hours of purchase, before they are sent to our fulfillment partner. After that window, the order has already entered processing and cannot be cancelled or refunded.
SALE AND CLEARANCE ITEMS
All discounted, clearance, and promotional-code items are final sale and not eligible for replacement.
CONTACT US
Questions about this policy: Support@veyora.com